Return Policy

Returns Due to Defects:
Although the manufacturers we work with develop products of the highest craftsmanship and quality, occasionally a minor defect may pass through the manufacturer's quality control system. Our manufacturers stand behind their products 100%, and request that you contact them directly with any operational problems. If you receive your radio control product and it appears to be defective, please do not return the product to RC Helicopter Pad. Returning the product to us instead of the manufacturer will VOID the Product's Warranty. You must contact the manufacturer directly using the warranty contact information included in your product’s packaging.

Back Order Policy

Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is backordered, we will contact you with further instructions.

Shipping Policy

Most Items will ship within 2 to 15 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.

Shipping methods
Pricing (Check the listed items for free shipping)

Damaged Goods Policy

If you received an order that was damaged in shipping, please contact us. Do not return the item to us as the shipping carrier must have the opportunity to establish a claim and, possibly, inspect the damaged carton. If the shipping carrier cannot verify that there is a covered loss under the transit insurance because an item has been returned to us, or its condition of receipt has been compromised, we reserve the right to deduct a loss percentage up to and including the full purchase price of the product.